Privacy policy
Introduction
Julie Waller ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our School Confidence Blueprint program and related services.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.
Information We Collect
Personal Information
We may collect:
- Name and contact information (email address, phone number)
- Billing information and payment details
- Account login credentials
- Communication preferences
- Information about your child's age group and school-related challenges
- Your interaction with our content and services
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and settings
- Website usage data
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide and manage our services
- Process your payments
- Send you course materials and updates
- Communicate about your account
- Provide customer support
- Send marketing communications (with your consent)
- Improve our services
- Comply with legal obligations
Information Sharing and Disclosure
We May Share Your Information With:
- Service providers who assist in operating our business
- Payment processors for secure transactions
- Professional advisers (lawyers, accountants, etc.)
- Law enforcement when required by law
We Do Not:
- Sell your personal information
- Share your information with third parties for marketing purposes
- Transfer your information outside Australia without appropriate safeguards
Your Privacy Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Opt-out of marketing communications
- File a privacy complaint
- Request deletion of your information (where applicable)
To exercise these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure SSL encryption
- Regular security assessments
- Limited access to personal information
- Secure data storage systems
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Marketing Communications
We may send you marketing communications about:
- Course updates and new features
- Related products and services
- Educational content and resources
- Special offers and promotions
You can opt-out of marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Emailing us at [email protected]
- Updating your communication preferences in your account
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze usage patterns
- Remember your preferences
- Provide targeted content
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Children's Privacy
Our services are directed at parents and guardians, not children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it removed.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on our website
- Sending you an email notification
- Displaying a notice in your account
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
International Users
While our services are primarily intended for Australian residents, if you are accessing our services from outside Australia:
- Your information may be transferred to and stored in Australia
- Australian privacy laws may differ from those in your jurisdiction
- By using our services, you consent to the transfer and processing of your information in Australia
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Making a Complaint
If you believe we have breached your privacy rights, you can:
- Contact us directly to resolve the issue
- File a complaint with the Office of the Australian Information Commissioner (OAIC)
Acknowledgment
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
